CALL. OR WRITE.
WE ANSWER BOTH.
Emergencies 24/7, first reply within 30 minutes in working hours
Emergencies go straight to the on-shift technician. Everything else, Lena answers within 30 minutes, 7 AM to 6 PM ET.
MON-FRI
7 AM to 6 PM ET
SATURDAY
8 AM to 2 PM ET
EMERGENCIES
24/7
Emergency right now? Don’t type, call +1 (718) 555-0134.
FROM YOUR MESSAGE TO A NAME AT THE DOOR.
30 MIN
WE READ YOUR MESSAGE
A dispatcher reads it. If it looks like an emergency we call you back instead of writing.
2 HRS
FIXED PRICE BY SMS
An itemized number for the job, valid 30 days. Nothing starts until you approve it.
EVENING BEFORE
TECHNICIAN AND ARRIVAL WINDOW
You get the name of the person coming and a two-hour window, the evening before.
HOW FAST WE GET THERE
60 MIN
Queens + Brooklyn
90 MIN
Manhattan + the Bronx
SAME DAY
Long Island, Westchester + North Jersey within 30 mi
PREFER TO PICK A TIME?
Quote visits are for bathrooms, kitchens and rewiring. Repairs are faster by phone. Call Lena and she schedules you while you are on the line, or send the form above and you get two slots by SMS.
QUOTE VISIT, NYC ONLY, WEEKDAYS 8 AM to 4 PM ET
A person answers, no booking form, no waiting for a confirmation email. Free, no obligation, typically 30 minutes on site.